Privacy Policy

Last updated: [Date of update]

1. Introduction

Tuunext respects the privacy of website visitors and those who contact us. This policy explains the information that may be generated when you use the Tuunext website and how that information is used.

This policy applies to the Tuunext website and the contact channels displayed on it. When you proceed to an external website or service, the policy of that provider will apply.

2. Information we may collect

We may receive information that you choose to provide through the contact form, including:

  • Full name;
  • Email address;
  • Phone number;
  • Message content;
  • The industry you are interested in, if you open the form from an item in the Catalogue.

If you contact us by email, phone, Messenger, WhatsApp, or Zalo through the contact widget, the information will be sent through the channel you select. The contact widget on the website only opens the relevant contact channel and does not record the content of the conversation itself.

When you visit the website, certain technical information may be generated or recorded by the server and the website’s essential functions, such as your IP address, browser or device type, access time, requested page, selected language, and session information. The actual extent of this recording depends on the operating configuration in place at the time.

3. How we use information

The information you provide may be used to:

  • Receive and respond to questions or contact requests;
  • Understand a company’s needs in order to discuss suitable services;
  • Prepare for discussions, proposals, or project implementation if the parties continue working together;
  • Operate, protect, and troubleshoot the website;
  • Comply with legal obligations or protect legitimate interests when necessary.

Tuunext does not use information from the form for an unrelated purpose without an appropriate basis.

4. Information shared with third parties

Tuunext does not sell or rent the personal information you submit through the website.

Information may be processed by infrastructure or service providers required to operate the website and forward contact requests, such as website hosting or email services. Such processing should only take place to the extent necessary for the relevant function.

If you choose to make contact through Messenger, WhatsApp, or Zalo, you will be redirected to a third-party service. That service provider may process information under its own terms and policies.

Information may also be disclosed when required by law or when necessary to protect the legitimate rights and interests of Tuunext or the parties concerned.

5. Cookies and similar technologies

The website uses a language cookie to remember your language selection. Commercial features currently available on the website may also use cookies or browser storage required for sessions, the shopping cart, and source attribution.

You can manage or delete cookies in your browser settings. Blocking certain essential cookies may prevent the language selection, shopping cart, or related features from working correctly.

6. Retention and protection of information

Contact information is retained for a reasonable period to handle requests, continue service discussions, carry out agreements between the parties, or meet legal obligations where applicable. The specific period may vary according to the content and context of each request.

Tuunext applies reasonable measures to limit inappropriate access, use, or disclosure of information. However, no method of transmitting or storing data over the Internet can be guaranteed to be completely secure.

7. Your rights

Depending on the applicable law and the specific circumstances, you may request information about, access to, correction or deletion of, or restrictions on the use of your personal information; object to certain forms of processing; or withdraw consent where processing is based on consent.

You may submit a request using Tuunext’s contact details. We may need to verify your identity and assess the request under the applicable rules before acting on it.

8. Links to other websites

The website may contain links to social networks, messaging services, or third-party websites. Tuunext does not control how those websites collect and use information. You should read their privacy policies before providing information.

9. Changes to the Privacy Policy

This policy may be adjusted when the website, services, or legal requirements change. The new version will be posted on this page, and the update date will be adjusted after the content has been approved.

10. Contact

If you have questions about these terms or wish to discuss our services, please contact Tuunext through the Contact page, by email at Tuunext.com@gmail.com, or by phone at (+84) 093 81 678 71 or (+358) 044 932 8593.